Contracts
Birch Lane Full Terms & Conditions
Effective June 20, 2022
DownloadTable of Contents
Contents
- Privacy Policy
- Terms Of Use
- Birch Lane's Copyright Policy
- Home Services
- Birch Lane Rewards Program Terms
- Birch Lane Gift Card Terms and Conditions
Privacy Policy
Scope of Application
Information We Collect and How We Use Your Information
- Your name and contact details (such as your email address, mailing address, phone number, and password)
- Additional profile information (such as date of birth, gender, location, and preferred language)
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
- Your financing information (such as social security number, date of birth, and income)
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
- Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
How we use information you give to us | Why we collect it |
Registration | We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order. |
Accept payment, fulfill orders, provide refunds | We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law. |
Application for financing solutions offered by financing providers | We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products. |
Sending you account information | We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them. |
To offer an improved user experience | We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. |
Analytics, training and quality assurance | We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring. |
Communication, marketing and advertising | We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. We may also use automatically collected information to trigger marketing communications, for example shopping cart reminders via SMS. |
- Purchase history and saved items (such as what you bought, what you've placed in or removed from your cart or what items you've saved)
- Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
- Geo-location information (such as IP address, browser information or mobile GPS information)
- Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)
How we use information we automatically collect | Why we collect it |
To provide customer service and process returns | We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience. |
To offer an improved user experience | We use your log data and device information to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. |
To create and maintain a secure environment | We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you. |
Analytics, training and quality assurance | We may use automatically collected information to train our staff, perform internal analytics, detect and prevent fraud and improve our services and offerings. |
Communication, marketing and advertising | We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. |
- Your name and contact details (such as your email address, mailing address, phone number and password)
- Social media handles (such as your Twitter or Instagram handle)
- Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site and the App)
How we use information from third parties | Why we collect it |
Registration and profile | We will use information from third party services if you register with us using another service, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile. |
Communication, marketing and advertising | We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. |
Non-member referrals | We may obtain your information from a friend or other contact who wants to invite you to use the Site or App. We will use your information to facilitate your invitation and administer our referral program. |
To create and maintain a secure environment | We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. |
When We Share Your Information
- Wayfair Inc. subsidiaries and affiliates. Wayfair subsidiaries include CastleGate Logistics Inc. and SK Retail, Inc.
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
- Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.
- Government and law enforcement agencies and applicable parties in civil litigation, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.
Financing Providers
Our Cookie Policy
- Functionality cookies, which allow you to navigate the site and use our features.
- Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.
- Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.
- Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below.
You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).
We also use web beacons to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails, or similar. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages. Back to Top
Direct Marketing and Behavioral Advertising
We may directly send you marketing communications and materials by email, postal mail, and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you. You can stop receiving direct marketing messages from us at any time through your preferences here or by clicking any "unsubscribe" link in any marketing message you receive from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).
Please note that if you use more than one name or email address when communicating with Wayfair or using the Site of App, you may continue to receive communications from us to any name or email address not specified in your opt-out request. Back to Top
Interest-Based Advertising
On Wayfair-owned and operated sites, as well as unaffiliated sites and properties, we may display tailored interest-based advertising. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain Wayfair content or ads, interacting with Wayfair tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.
You can opt out of receiving certain third-party interest-based ads, or learn more about behavioral advertising, by visiting www.aboutads.info/choices. Please note that if you opt out of behavioral advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt out again. Back to Top
Blogs, Reviews and Forums
Our Security Measures
The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact us here.
We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe. Back to Top
Keeping Your Information
We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you. Back to Top
Children's Privacy
Information for California Residents
- The categories of personal information Wayfair has collected about you.
- The categories of sources from which Wayfair collects your personal information.
- The business or commercial purpose for collecting or selling your personal information.
- The categories of third parties with whom Wayfair has shared your personal information.
- The specific pieces of personal information Wayfair has collected about you.
Category | Does Wayfair Transfer This? |
Personal Identifiers | Yes |
Protected Characteristics | N/A |
Commercial Information | Yes |
Biometric Information | N/A |
Internet and Other Network Activity | Yes |
Customer Geolocation | N/A |
Sensory Information - Audio, Visual, Olfactory | N/A |
Employment Related Information | N/A |
Education Information | N/A |
Inferences About Any of the Above | Yes |
Information for Visitors from Outside of the United States
Changes to this Privacy Policy
How to Contact Us
We always want to hear from our customers - especially with questions, comments or concerns about our privacy practices. Please don't hesitate to contact us here or in writing at:
Attention: Legal Department
4 Copley Place
Boston, MA 02116
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Terms of Use
Privacy & Security
Changes
Intellectual Property Rights
User-Generated Content
Social Media Tag Usage
Acceptable Use Policy
Order Acceptance
About Our Prices
Birch Lane Rewards Program
Links to Other Websites
Mobile Devices, SMS, and Mobile Applications
Notice to California Residents
Communications with Birch Lane
Indemnity
Disclaimer of Warranties
Limitation on Liability
Legal Disputes
Agreement to Binding Arbitration; Class Action Waiver
Mandatory Informal Dispute Resolution
Initiating Arbitration and Arbitration Rules
Arbitration Fees
Arbitrator Authority
Sole Exceptions to Arbitration
Jury Trial and Class Action Waiver
Special Additional Procedures for Mass Arbitration
Governing Law
Other
Termination
Right to Access
Outages
Jurisdictional Issues
General Information
Violations
Questions?
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Birch Lane’s Copyright Policy
Notification of Alleged Copyright Infringement
- Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them;
- Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material;
- Your name, address, telephone number and email address (if available);
- The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner's behalf;
- A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and
- A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Attn: Legal
4 Copley Place, Floor 7
Boston, MA 02116
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Counter Notification
- Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled;
- A statement that you consent to the jurisdiction of the Federal District Court in which your address is located or in Boston, Massachusetts if your address is outside the United States;
- A statement that you will accept service of process from the party that filed the notification of alleged copyright infringement or the party's agent;
- Your name, address and telephone number;
- A statement that you swear under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, or that the material identified by the complaining party has been removed or disabled at the URL or web location and will no longer be shown or accessible; and
- Your physical or electronic signature.
Attn: Legal
4 Copley Place, Floor 7
Boston, MA 02116
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
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Home Services
Last Updated: April 9, 2020
EXCEPT AS EXPRESSLY PROVIDED HEREIN, WAYFAIR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE HOME SERVICES OR THE PROS. YOU AGREE THAT ALL HOME SERVICES ARE PROVIDED TO YOU ON AN "AS-IS" AND "AS AVAILABLE" BASIS. IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT WAYFAIR SHALL HAVE NO LIABILITY IN CONNECTION WITH THE HOME SERVICES, THAT WAYFAIR IS NOT RESPONSIBLE OR LIABLE FOR THE CONDUCT OF ANY PRO, AND THAT WAYFAIR WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, DAMAGES, OR LOSSES OF ANY KIND ARISING FROM OR IN CONNECTION WITH THE HOME SERVICES.
Wayfair arranges for background checks on the Pros through third-party background check providers, or obtains contractual guarantees from Partners that Pros have been background checked. Regardless, you should exercise caution and common sense when interacting with Pros to protect your personal safety and property, just as you would when interacting with any person you do not know. You are responsible for verifying the identity of the Pro upon arrival. You are responsible for ensuring that the location where the Home Services are to be performed is safe and secure and that the Pro has free and clear access to such location.
You must be 18 years of age or older to purchase Home Services. You acknowledge and agree that you are solely responsible for your decisions relating to the Home Services. Either you or someone else 18 years of age or older authorized by you must be present at all times during the performance of the Home Services. You are responsible for inspecting the Home Services and signing any relevant forms. If you are not present during performance, the adult present must be authorized by you to inspect the Home Services and sign any required forms on your behalf. You agree that products assembled, installed or otherwise worked on or with by Pros (collectively, "Products") are for home use only and not for commercial applications or use. You are responsible for designating the location where Pros assemble, install, and otherwise work on or with the Products. Wayfair, the Partners, and the Pros make no recommendation, representation, or warranty regarding the use or location of the Products, including the surface on which they are installed. You have not relied on any statement made by any of the foregoing parties in determining the use or location of the Products. You are responsible for obtaining any required approvals, permissions, permits, and variances necessary related to the Home Services. You assume all risk, including any risk of relocation or removal, arising from the use or location of the Products. You will follow all instructions and warnings relating to the Products and will ensure that all persons who use the Products do the same.
You shall indemnify, defend, and hold harmless Wayfair, the Partners, and the Pros, and each of their owners, affiliates, parents, subsidiaries, successors, assigns, officers, directors, agents, employees, attorneys, insurers, and representatives (each an "Indemnified Party") from and against any and all claims, demands, causes of action, proceedings, losses, injury, damages, expenses, fines, penalties, and costs arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of this Home Services Section. You hereby waive, release, covenant not to sue, and forever discharge each Indemnified Party from any and all debts, demands, actions, causes of action, suits, covenants, contracts, agreements, promises, torts, damages, claims, demands, losses, and liabilities whatsoever of any name and nature, both in law and in equity, which you now have, ever had, or may in the future have against any Indemnified Party arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of, or failure to abide by, this Home Services Section.
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Birch Lane Rewards Program Terms
Participating Sites
- Wayfair.com
- AllModern.com
- BirchLane.com
- JossandMain.com
- Perigold.com (currently participating in the Wayfair Card Benefits Program and Product Review Program, but not the ReferralProgram)
Membership Benefits
Rewards | |
Rewards Dollars Earned | Members may earn a specified "Rewards Dollars" from
|
Redemption Period | Three months from the date on which Rewards-eligible purchase is made |
Membership Fee | None |
Wayfair Card Benefits Program
Referral Program
Business and Trade Referral Program
Product Reviews Program
Redemption of Rewards Dollars
Returns
Rewards Dollars Balance
Expiration
Non-Transferability and Non-Aggregation of Rewards Dollars
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Birch Lane Gift Card Terms and Conditions
- Gift cards do not expire.
- Gift cards are valid in the country and currency in which they were purchased. Gift cards purchased on Wayfair.com, AllModern.com, BirchLane.com, JossandMain.com, or Perigold.com can be used interchangeably. Gift cards purchased on Wayfair.ca can only be redeemed on Wayfair.ca. Gift cards purchased on Wayfair.co.uk can only be redeemed on Wayfair.co.uk. Gift cards purchased on Wayfair.de can only be redeemed on Wayfair.de.
- Gift cards cannot be used to purchase gift cards.
- Gift cards are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law.
- Gift cards are not re-sellable, and gift card orders cannot be cancelled, updated or refunded.
- E-gift cards may not be redeemable for up to 4 hours on weekdays, and up to 12 hours on weekends.
- Use of the gift card is limited to the amount of funds held on the gift card. The full amount of each purchase, including taxes, will be deducted from the funds held on the gift card, up to the total funds available on the gift card. Any unused balance will be placed in the recipient's gift card account and is not transferable. If you make a purchase and there are insufficient funds held on the gift card to cover that purchase, you must pay the difference by a valid credit card or debit card.
- The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the purchaser. We are not responsible for and will not replace lost or stolen gift cards. Protect your gift card as if it were cash and safeguard the gift card from authorized use.
- Wayfair may provide gift card purchasers with information about the redemption status of gift cards.
- Wayfair reserves the right to change these Terms from time to time in its discretion. Such revised terms will be effective as to any gift cards purchased after the date said revised Terms are posted to the Wayfair websites.
- Resale of a gift card or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the gift card is a limited right, subject to these Terms and applicable law. We are not responsible for pricing, typographical, or other errors, in any offer and reserve the right to cancel any orders resulting from such errors.
- If we suspect any fraud or misuse in connection with a gift card, we reserve the right in our discretion to suspend or terminate use of the gift card.
- The consideration paid for the gift card, including any unredeemed balances, is the property of the Wayfair.
- We do not currently collect or maintain any personally identifiable information regarding the purchasers of the Cards. However, we reserve the right to obtain personal information about you in accordance with the privacy policy found here if such information is necessary to service the Card or respond to your inquiries or for other purposes.
- If any one or more of the covenants, agreements, provisions or terms of these Terms shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable from the remaining covenants, agreements, provisions or terms of these Terms shall in no way affect the validity or enforceability of the other provisions of these Terms.
- These Terms sets forth the entire understanding of the parties relating to the subject matter hereof, and all prior understandings, written or oral, are superseded by these Terms. All terms and conditions set forth herein are applicable to the extent permitted by law.
Effective June 8, 2022 to June 20, 2022
DownloadTable of Contents
Contents
- 	
- Privacy Policy 	
- Terms Of Use 	
- Birch Lane's Copyright Policy 	
- Home Services 	
- Birch Lane Rewards Program Terms 	
- Birch Lane Gift Card Terms and Conditions
Privacy Policy
Scope of Application
Information We Collect and How We Use Your Information
- 	
- Your name and contact details (such as your email address, mailing address, phone number, and password) 	
- Additional profile information (such as date of birth, gender, location, and preferred language) 	
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date) 	
- Your financing information (such as social security number, date of birth, and income) 	
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels) 	
- Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
How we use information you give to us | 			Why we collect it | 		
Registration | 			We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order. | 		
Accept payment, fulfill orders, provide refunds | 			We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law. | 		
Application for financing solutions offered by financing providers | 			We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products. | 		
Sending you account information | 			We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them. | 		
To offer an improved user experience | 			We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
Analytics, training and quality assurance | 			We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring. | 		
Communication, marketing and advertising | 			We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 		
- 	
- Purchase history and saved items (such as what you bought and what you've placed in your cart or saved) 	
- Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks) 	
- Geo-location information (such as IP address, browser information or mobile GPS information) 	
- Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)
How we use information we automatically collect | 			Why we collect it | 		
To provide customer service and process returns | 			We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience. | 		
To offer an improved user experience | 			We use your log data and device information to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
To create and maintain a secure environment | 			We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you. | 		
Analytics, training and quality assurance | 			We may use automatically collected information to train our staff, perform internal analytics, detect and prevent fraud and improve our services and offerings. | 		
Communication, marketing and advertising | 			We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. | 		
- 		
- Your name and contact details (such as your email address, mailing address, phone number and password) 		
- Social media handles (such as your Twitter or Instagram handle) 		
- Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site and the App) 	
How we use information from third parties | 				Why we collect it | 			
Registration and profile | 				We will use information from third party services if you register with us using another service, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile. | 			
Communication, marketing and advertising | 				We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 			
Non-member referrals | 				We may obtain your information from a friend or other contact who wants to invite you to use the Site or App. We will use your information to facilitate your invitation and administer our referral program. | 			
To create and maintain a secure environment | 				We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. | 			
When We Share Your Information
	- 		
- Wayfair Inc. subsidiaries and affiliates. Wayfair subsidiaries include CastleGate Logistics Inc. and SK Retail, Inc. 		
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies. 		
- Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners. 		
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings. 		
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims. 	
Financing Providers
	Our Cookie Policy
	- 		
- Functionality cookies, which allow you to navigate the site and use our features. 		
- Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners. 		
- Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you. 		
- Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below. 	
You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).
	We also use web beacons to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails, or similar. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages. Back to Top
	Direct Marketing and Behavioral Advertising
	We may directly send you marketing communications and materials by email, postal mail and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you. You can stop receiving direct marketing messages from us at any time through your preferences here or by clicking any "unsubscribe" link in any marketing message you receive from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).
	Please note that if you use more than one name or email address when communicating with Wayfair or using the Site of App, you may continue to receive communications from us to any name or email address not specified in your opt-out request.
	We may also display tailored interest-based advertising on both Wayfair-owned and operated sites and unaffiliated sites. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain Wayfair content or ads, interacting with Wayfair tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.
	We offer you choices about receiving interest-based ads from us. You can opt-out of certain interest-based ads that use our cookies by clicking here. You can also opt-out of receiving some third-party interest-based ads, or learn more about behavioral advertising, by visiting www.aboutads.info/choices or www.networkadvertising.org/choices. Please note that if you opt out of behavioral advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future. Back to Top
	Blogs, Reviews and Forums
	Our Security Measures
	The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact us here.
	We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe. Back to Top
	Keeping Your Information
	We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
	When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you. Back to Top
	Children's Privacy
	Information for Visitors from California and Outside of the United States
	Privacy Rights for California Residents
	Right to Removal of Posted Information--California Minors
	Visitors from Outside of the United States
	Changes to this Privacy Policy
	How to Contact Us
	We always want to hear from our customers - especially with questions, comments or concerns about our privacy practices. Please don't hesitate to contact us here or in writing at:
	Attention: Legal Department
4 Copley Place
Boston, MA 02116
Back to Top
Terms of Use
Privacy & Security
Changes
Intellectual Property Rights
User-Generated Content
Social Media Tag Usage
Acceptable Use Policy
Order Acceptance
About Our Prices
Birch Lane Rewards Program
Links to Other Websites
Mobile Devices, SMS, and Mobile Applications
Notice to California Residents
Communications with Birch Lane
Indemnity
Disclaimer of Warranties
Limitation on Liability
Legal Disputes
Agreement to Binding Arbitration; Class Action Waiver
Mandatory Informal Dispute Resolution
Initiating Arbitration and Arbitration Rules
Arbitration Fees
Arbitrator Authority
Sole Exceptions to Arbitration
Jury Trial and Class Action Waiver
Special Additional Procedures for Mass Arbitration
Governing Law
Other
Termination
Right to Access
Outages
Jurisdictional Issues
General Information
Violations
Questions?
Back to Top
Birch Lane’s Copyright Policy
Notification of Alleged Copyright Infringement
- 	
- Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them; 	
- Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material; 	
- Your name, address, telephone number and email address (if available); 	
- The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner's behalf; 	
- A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and 	
- A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Counter Notification
- 	
- Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; 	
- A statement that you consent to the jurisdiction of the Federal District Court in which your address is located or in Boston, Massachusetts if your address is outside the United States; 	
- A statement that you will accept service of process from the party that filed the notification of alleged copyright infringement or the party's agent; 	
- Your name, address and telephone number; 	
- A statement that you swear under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, or that the material identified by the complaining party has been removed or disabled at the URL or web location and will no longer be shown or accessible; and 	
- Your physical or electronic signature.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Back to Top
Home Services
Last Updated: April 9, 2020
EXCEPT AS EXPRESSLY PROVIDED HEREIN, WAYFAIR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE HOME SERVICES OR THE PROS. YOU AGREE THAT ALL HOME SERVICES ARE PROVIDED TO YOU ON AN "AS-IS" AND "AS AVAILABLE" BASIS. IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT WAYFAIR SHALL HAVE NO LIABILITY IN CONNECTION WITH THE HOME SERVICES, THAT WAYFAIR IS NOT RESPONSIBLE OR LIABLE FOR THE CONDUCT OF ANY PRO, AND THAT WAYFAIR WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, DAMAGES, OR LOSSES OF ANY KIND ARISING FROM OR IN CONNECTION WITH THE HOME SERVICES.
Wayfair arranges for background checks on the Pros through third-party background check providers, or obtains contractual guarantees from Partners that Pros have been background checked. Regardless, you should exercise caution and common sense when interacting with Pros to protect your personal safety and property, just as you would when interacting with any person you do not know. You are responsible for verifying the identity of the Pro upon arrival. You are responsible for ensuring that the location where the Home Services are to be performed is safe and secure and that the Pro has free and clear access to such location.
You must be 18 years of age or older to purchase Home Services. You acknowledge and agree that you are solely responsible for your decisions relating to the Home Services. Either you or someone else 18 years of age or older authorized by you must be present at all times during the performance of the Home Services. You are responsible for inspecting the Home Services and signing any relevant forms. If you are not present during performance, the adult present must be authorized by you to inspect the Home Services and sign any required forms on your behalf. You agree that products assembled, installed or otherwise worked on or with by Pros (collectively, "Products") are for home use only and not for commercial applications or use. You are responsible for designating the location where Pros assemble, install, and otherwise work on or with the Products. Wayfair, the Partners, and the Pros make no recommendation, representation, or warranty regarding the use or location of the Products, including the surface on which they are installed. You have not relied on any statement made by any of the foregoing parties in determining the use or location of the Products. You are responsible for obtaining any required approvals, permissions, permits, and variances necessary related to the Home Services. You assume all risk, including any risk of relocation or removal, arising from the use or location of the Products. You will follow all instructions and warnings relating to the Products and will ensure that all persons who use the Products do the same.
You shall indemnify, defend, and hold harmless Wayfair, the Partners, and the Pros, and each of their owners, affiliates, parents, subsidiaries, successors, assigns, officers, directors, agents, employees, attorneys, insurers, and representatives (each an "Indemnified Party") from and against any and all claims, demands, causes of action, proceedings, losses, injury, damages, expenses, fines, penalties, and costs arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of this Home Services Section. You hereby waive, release, covenant not to sue, and forever discharge each Indemnified Party from any and all debts, demands, actions, causes of action, suits, covenants, contracts, agreements, promises, torts, damages, claims, demands, losses, and liabilities whatsoever of any name and nature, both in law and in equity, which you now have, ever had, or may in the future have against any Indemnified Party arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of, or failure to abide by, this Home Services Section.
Back to Top
Birch Lane Rewards Program Terms
Participating Sites
- 	
- Wayfair.com 	
- AllModern.com 	
- BirchLane.com 	
- JossandMain.com 	
- Perigold.com (currently participating in the Wayfair Card Benefits Program and Product Review Program, but not the ReferralProgram)
Membership Benefits
			 | Rewards | 		
Rewards Dollars Earned | 							 Members may earn a specified "Rewards Dollars" from 				
| 		
Redemption Period | 			Three months from the date on which Rewards-eligible purchase is made | 		
Membership Fee | 			None | 		
Wayfair Card Benefits Program
Referral Program
Business and Trade Referral Program
Product Reviews Program
Redemption of Rewards Dollars
Returns
Rewards Dollars Balance
Expiration
Non-Transferability and Non-Aggregation of Rewards Dollars
Back to Top
Birch Lane Gift Card Terms and Conditions
- 	
- Gift cards do not expire. 	
- Gift cards are valid in the country and currency in which they were purchased. Gift cards purchased on Wayfair.com, AllModern.com, BirchLane.com, JossandMain.com, or Perigold.com can be used interchangeably. Gift cards purchased on Wayfair.ca can only be redeemed on Wayfair.ca. Gift cards purchased on Wayfair.co.uk can only be redeemed on Wayfair.co.uk. Gift cards purchased on Wayfair.de can only be redeemed on Wayfair.de. 	
- Gift cards cannot be used to purchase gift cards. 	
- Gift cards are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law. 	
- Gift cards are not re-sellable, and gift card orders cannot be cancelled, updated or refunded. 	
- E-gift cards may not be redeemable for up to 4 hours on weekdays, and up to 12 hours on weekends. 	
- Use of the gift card is limited to the amount of funds held on the gift card. The full amount of each purchase, including taxes, will be deducted from the funds held on the gift card, up to the total funds available on the gift card. Any unused balance will be placed in the recipient's gift card account and is not transferable. If you make a purchase and there are insufficient funds held on the gift card to cover that purchase, you must pay the difference by a valid credit card or debit card. 	
- The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the purchaser. We are not responsible for and will not replace lost or stolen gift cards. Protect your gift card as if it were cash and safeguard the gift card from authorized use. 	
- Wayfair may provide gift card purchasers with information about the redemption status of gift cards. 	
- Wayfair reserves the right to change these Terms from time to time in its discretion. Such revised terms will be effective as to any gift cards purchased after the date said revised Terms are posted to the Wayfair websites. 	
- Resale of a gift card or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the gift card is a limited right, subject to these Terms and applicable law. We are not responsible for pricing, typographical, or other errors, in any offer and reserve the right to cancel any orders resulting from such errors. 	
- If we suspect any fraud or misuse in connection with a gift card, we reserve the right in our discretion to suspend or terminate use of the gift card. 	
- The consideration paid for the gift card, including any unredeemed balances, is the property of the Wayfair. 	
- We do not currently collect or maintain any personally identifiable information regarding the purchasers of the Cards. However, we reserve the right to obtain personal information about you in accordance with the privacy policy found here if such information is necessary to service the Card or respond to your inquiries or for other purposes. 	
- If any one or more of the covenants, agreements, provisions or terms of these Terms shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable from the remaining covenants, agreements, provisions or terms of these Terms shall in no way affect the validity or enforceability of the other provisions of these Terms. 	
- These Terms sets forth the entire understanding of the parties relating to the subject matter hereof, and all prior understandings, written or oral, are superseded by these Terms. All terms and conditions set forth herein are applicable to the extent permitted by law.
Effective May 9, 2022 to June 8, 2022
DownloadTable of Contents
Contents
- 	
- Privacy Policy 	
- Terms Of Use 	
- Birch Lane's Copyright Policy 	
- Home Services 	
- Birch Lane Rewards Program Terms 	
- Birch Lane Gift Card Terms and Conditions
Privacy Policy
Scope of Application
Information We Collect and How We Use Your Information
- 	
- Your name and contact details (such as your email address, mailing address, phone number, and password) 	
- Additional profile information (such as date of birth, gender, location, and preferred language) 	
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date) 	
- Your financing information (such as social security number, date of birth, and income) 	
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels) 	
- Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
How we use information you give to us | 			Why we collect it | 		
Registration | 			We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order. | 		
Accept payment, fulfill orders, provide refunds | 			We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law. | 		
Application for financing solutions offered by financing providers | 			We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products. | 		
Sending you account information | 			We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them. | 		
To offer an improved user experience | 			We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
Analytics, training and quality assurance | 			We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring. | 		
Communication, marketing and advertising | 			We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 		
- 	
- Purchase history and saved items (such as what you bought and what you've placed in your cart or saved) 	
- Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks) 	
- Geo-location information (such as IP address, browser information or mobile GPS information) 	
- Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)
How we use information we automatically collect | 			Why we collect it | 		
To provide customer service and process returns | 			We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience. | 		
To offer an improved user experience | 			We use your log data and device information to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
To create and maintain a secure environment | 			We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you. | 		
Analytics, training and quality assurance | 			We may use automatically collected information to train our staff, perform internal analytics, detect and prevent fraud and improve our services and offerings. | 		
Communication, marketing and advertising | 			We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. | 		
- 		
- Your name and contact details (such as your email address, mailing address, phone number and password) 		
- Social media handles (such as your Twitter or Instagram handle) 		
- Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site and the App) 	
How we use information from third parties | 				Why we collect it | 			
Registration and profile | 				We will use information from third party services if you register with us using another service, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile. | 			
Communication, marketing and advertising | 				We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 			
Non-member referrals | 				We may obtain your information from a friend or other contact who wants to invite you to use the Site or App. We will use your information to facilitate your invitation and administer our referral program. | 			
To create and maintain a secure environment | 				We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. | 			
When We Share Your Information
	- 		
- Wayfair Inc. subsidiaries and affiliates. Wayfair subsidiaries include CastleGate Logistics Inc. and SK Retail, Inc. 		
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies. 		
- Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners. 		
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings. 		
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims. 	
Financing Providers
	Our Cookie Policy
	- 		
- Functionality cookies, which allow you to navigate the site and use our features. 		
- Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners. 		
- Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you. 		
- Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below. 	
You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).
	We also use web beacons to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails, or similar. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages. Back to Top
	Direct Marketing and Behavioral Advertising
	We may directly send you marketing communications and materials by email, postal mail and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you. You can stop receiving direct marketing messages from us at any time through your preferences here or by clicking any "unsubscribe" link in any marketing message you receive from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).
	Please note that if you use more than one name or email address when communicating with Wayfair or using the Site of App, you may continue to receive communications from us to any name or email address not specified in your opt-out request.
	We may also display tailored interest-based advertising on both Wayfair-owned and operated sites and unaffiliated sites. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain Wayfair content or ads, interacting with Wayfair tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.
	We offer you choices about receiving interest-based ads from us. You can opt-out of certain interest-based ads that use our cookies by clicking here. You can also opt-out of receiving some third-party interest-based ads, or learn more about behavioral advertising, by visiting www.aboutads.info/choices or www.networkadvertising.org/choices. Please note that if you opt out of behavioral advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future. Back to Top
	Blogs, Reviews and Forums
	Our Security Measures
	The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact us here.
	We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe. Back to Top
	Keeping Your Information
	We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
	When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you. Back to Top
	Children's Privacy
	Information for Visitors from California and Outside of the United States
	Privacy Rights for California Residents
	Right to Removal of Posted Information--California Minors
	Visitors from Outside of the United States
	Changes to this Privacy Policy
	How to Contact Us
	We always want to hear from our customers - especially with questions, comments or concerns about our privacy practices. Please don't hesitate to contact us here or in writing at:
	Attention: Legal Department
4 Copley Place
Boston, MA 02116
Back to Top
Terms of Use
Privacy & Security
Changes
Intellectual Property Rights
User-Generated Content
Social Media Tag Usage
Acceptable Use Policy
Order Acceptance
About Our Prices
Birch Lane Rewards Program
Links to Other Websites
Mobile Devices, SMS, and Mobile Applications
Notice to California Residents
Communications with Birch Lane
Indemnity
Disclaimer of Warranties
Limitation on Liability
Legal Disputes
Agreement to Binding Arbitration; Class Action Waiver
Mandatory Informal Dispute Resolution
Initiating Arbitration and Arbitration Rules
Arbitration Fees
Arbitrator Authority
Sole Exceptions to Arbitration
Jury Trial and Class Action Waiver
Special Additional Procedures for Mass Arbitration
Governing Law
Other
Termination
Right to Access
Outages
Jurisdictional Issues
General Information
Violations
Questions?
Back to Top
Birch Lane’s Copyright Policy
Notification of Alleged Copyright Infringement
- 	
- Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them; 	
- Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material; 	
- Your name, address, telephone number and email address (if available); 	
- The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner's behalf; 	
- A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and 	
- A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Counter Notification
- 	
- Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; 	
- A statement that you consent to the jurisdiction of the Federal District Court in which your address is located or in Boston, Massachusetts if your address is outside the United States; 	
- A statement that you will accept service of process from the party that filed the notification of alleged copyright infringement or the party's agent; 	
- Your name, address and telephone number; 	
- A statement that you swear under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, or that the material identified by the complaining party has been removed or disabled at the URL or web location and will no longer be shown or accessible; and 	
- Your physical or electronic signature.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Back to Top
Home Services
Last Updated: April 9, 2020
EXCEPT AS EXPRESSLY PROVIDED HEREIN, WAYFAIR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE HOME SERVICES OR THE PROS. YOU AGREE THAT ALL HOME SERVICES ARE PROVIDED TO YOU ON AN "AS-IS" AND "AS AVAILABLE" BASIS. IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT WAYFAIR SHALL HAVE NO LIABILITY IN CONNECTION WITH THE HOME SERVICES, THAT WAYFAIR IS NOT RESPONSIBLE OR LIABLE FOR THE CONDUCT OF ANY PRO, AND THAT WAYFAIR WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, DAMAGES, OR LOSSES OF ANY KIND ARISING FROM OR IN CONNECTION WITH THE HOME SERVICES.
Wayfair arranges for background checks on the Pros through third-party background check providers, or obtains contractual guarantees from Partners that Pros have been background checked. Regardless, you should exercise caution and common sense when interacting with Pros to protect your personal safety and property, just as you would when interacting with any person you do not know. You are responsible for verifying the identity of the Pro upon arrival. You are responsible for ensuring that the location where the Home Services are to be performed is safe and secure and that the Pro has free and clear access to such location.
You must be 18 years of age or older to purchase Home Services. You acknowledge and agree that you are solely responsible for your decisions relating to the Home Services. Either you or someone else 18 years of age or older authorized by you must be present at all times during the performance of the Home Services. You are responsible for inspecting the Home Services and signing any relevant forms. If you are not present during performance, the adult present must be authorized by you to inspect the Home Services and sign any required forms on your behalf. You agree that products assembled, installed or otherwise worked on or with by Pros (collectively, "Products") are for home use only and not for commercial applications or use. You are responsible for designating the location where Pros assemble, install, and otherwise work on or with the Products. Wayfair, the Partners, and the Pros make no recommendation, representation, or warranty regarding the use or location of the Products, including the surface on which they are installed. You have not relied on any statement made by any of the foregoing parties in determining the use or location of the Products. You are responsible for obtaining any required approvals, permissions, permits, and variances necessary related to the Home Services. You assume all risk, including any risk of relocation or removal, arising from the use or location of the Products. You will follow all instructions and warnings relating to the Products and will ensure that all persons who use the Products do the same.
You shall indemnify, defend, and hold harmless Wayfair, the Partners, and the Pros, and each of their owners, affiliates, parents, subsidiaries, successors, assigns, officers, directors, agents, employees, attorneys, insurers, and representatives (each an "Indemnified Party") from and against any and all claims, demands, causes of action, proceedings, losses, injury, damages, expenses, fines, penalties, and costs arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of this Home Services Section. You hereby waive, release, covenant not to sue, and forever discharge each Indemnified Party from any and all debts, demands, actions, causes of action, suits, covenants, contracts, agreements, promises, torts, damages, claims, demands, losses, and liabilities whatsoever of any name and nature, both in law and in equity, which you now have, ever had, or may in the future have against any Indemnified Party arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of, or failure to abide by, this Home Services Section.
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Birch Lane Rewards Program Terms
Participating Sites
- 	
- Wayfair.com 	
- AllModern.com 	
- BirchLane.com 	
- JossandMain.com 	
- Perigold.com (currently participating in the Wayfair Card Benefits Program and Product Review Program, but not the ReferralProgram)
Membership Benefits
			 | Rewards | 		
Rewards Dollars Earned | 							 Members may earn a specified "Rewards Dollars" from 				
| 		
Redemption Period | 			Three months from the date on which Rewards-eligible purchase is made | 		
Membership Fee | 			None | 		
Wayfair Card Benefits Program
Referral Program
Business and Trade Referral Program
Product Reviews Program
Redemption of Rewards Dollars
Returns
Rewards Dollars Balance
Expiration
Non-Transferability and Non-Aggregation of Rewards Dollars
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Birch Lane Gift Card Terms and Conditions
- 	
- Gift cards do not expire. 	
- Gift cards are valid in the country and currency in which they were purchased. Gift cards purchased on Wayfair.com, AllModern.com, BirchLane.com, JossandMain.com, or Perigold.com can be used interchangeably. Gift cards purchased on Wayfair.ca can only be redeemed on Wayfair.ca. Gift cards purchased on Wayfair.co.uk can only be redeemed on Wayfair.co.uk. Gift cards purchased on Wayfair.de can only be redeemed on Wayfair.de. 	
- Gift cards cannot be used to purchase gift cards. 	
- Gift cards are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law. 	
- Gift cards are not re-sellable, and gift card orders cannot be cancelled, updated or refunded. 	
- E-gift cards may not be redeemable for up to 4 hours on weekdays, and up to 12 hours on weekends. 	
- Use of the gift card is limited to the amount of funds held on the gift card. The full amount of each purchase, including taxes, will be deducted from the funds held on the gift card, up to the total funds available on the gift card. Any unused balance will be placed in the recipient's gift card account and is not transferable. If you make a purchase and there are insufficient funds held on the gift card to cover that purchase, you must pay the difference by a valid credit card or debit card. 	
- The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the purchaser. We are not responsible for and will not replace lost or stolen gift cards. Protect your gift card as if it were cash and safeguard the gift card from authorized use. 	
- Wayfair may provide gift card purchasers with information about the redemption status of gift cards. 	
- Wayfair reserves the right to change these Terms from time to time in its discretion. Such revised terms will be effective as to any gift cards purchased after the date said revised Terms are posted to the Wayfair websites. 	
- Resale of a gift card or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the gift card is a limited right, subject to these Terms and applicable law. We are not responsible for pricing, typographical, or other errors, in any offer and reserve the right to cancel any orders resulting from such errors. 	
- If we suspect any fraud or misuse in connection with a gift card, we reserve the right in our discretion to suspend or terminate use of the gift card. 	
- The consideration paid for the gift card, including any unredeemed balances, is the property of the Wayfair. 	
- We do not currently collect or maintain any personally identifiable information regarding the purchasers of the Cards. However, we reserve the right to obtain personal information about you in accordance with the privacy policy found here if such information is necessary to service the Card or respond to your inquiries or for other purposes. 	
- If any one or more of the covenants, agreements, provisions or terms of these Terms shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable from the remaining covenants, agreements, provisions or terms of these Terms shall in no way affect the validity or enforceability of the other provisions of these Terms. 	
- These Terms sets forth the entire understanding of the parties relating to the subject matter hereof, and all prior understandings, written or oral, are superseded by these Terms. All terms and conditions set forth herein are applicable to the extent permitted by law.
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Effective April 1, 2022 to May 9, 2022
DownloadTable of Contents
Contents
- 	
- Privacy Policy 	
- Terms Of Use 	
- Birch Lane's Copyright Policy 	
- Home Services 	
- Birch Lane Rewards Program Terms 	
- Birch Lane Gift Card Terms and Conditions 	
- Becoming a Supplier 	
- Contact Us 	
- How Will My Order Ship? 	
- When Will My Order Arrive? 	
- Free Shipping? 	
- International Shipping
Privacy Policy
Scope of Application
Information We Collect and How We Use Your Information
- 	
- Your name and contact details (such as your email address, mailing address, phone number, and password) 	
- Additional profile information (such as date of birth, gender, location, and preferred language) 	
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date) 	
- Your financing information (such as social security number, date of birth, and income) 	
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels) 	
- Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
How we use information you give to us | 			Why we collect it | 		
Registration | 			We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order. | 		
Accept payment, fulfill orders, provide refunds | 			We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law. | 		
Application for financing solutions offered by financing providers | 			We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products. | 		
Sending you account information | 			We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them. | 		
To offer an improved user experience | 			We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
Analytics, training and quality assurance | 			We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring. | 		
Communication, marketing and advertising | 			We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 		
- 	
- Purchase history and saved items (such as what you bought and what you've placed in your cart or saved) 	
- Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks) 	
- Geo-location information (such as IP address, browser information or mobile GPS information) 	
- Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)
How we use information we automatically collect | 			Why we collect it | 		
To provide customer service and process returns | 			We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience. | 		
To offer an improved user experience | 			We use your log data and device information to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
To create and maintain a secure environment | 			We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you. | 		
Analytics, training and quality assurance | 			We may use automatically collected information to train our staff, perform internal analytics, detect and prevent fraud and improve our services and offerings. | 		
Communication, marketing and advertising | 			We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. | 		
- 		
- Your name and contact details (such as your email address, mailing address, phone number and password) 		
- Social media handles (such as your Twitter or Instagram handle) 		
- Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site and the App) 	
How we use information from third parties | 				Why we collect it | 			
Registration and profile | 				We will use information from third party services if you register with us using another service, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile. | 			
Communication, marketing and advertising | 				We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 			
Non-member referrals | 				We may obtain your information from a friend or other contact who wants to invite you to use the Site or App. We will use your information to facilitate your invitation and administer our referral program. | 			
To create and maintain a secure environment | 				We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. | 			
When We Share Your Information
	- 		
- Wayfair Inc. subsidiaries and affiliates. Wayfair subsidiaries include CastleGate Logistics Inc. and SK Retail, Inc. 		
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies. 		
- Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners. 		
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings. 		
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims. 	
Financing Providers
	Our Cookie Policy
	- 		
- Functionality cookies, which allow you to navigate the site and use our features. 		
- Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners. 		
- Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you. 		
- Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below. 	
You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).
	We also use web beacons to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails, or similar. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages.
	Direct Marketing and Behavioral Advertising
	We may directly send you marketing communications and materials by email, postal mail and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you. You can stop receiving direct marketing messages from us at any time through your preferences here or by clicking any "unsubscribe" link in any marketing message you receive from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).
	Please note that if you use more than one name or email address when communicating with Wayfair or using the Site of App, you may continue to receive communications from us to any name or email address not specified in your opt-out request.
	We may also display tailored interest-based advertising on both Wayfair-owned and operated sites and unaffiliated sites. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain Wayfair content or ads, interacting with Wayfair tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.
	We offer you choices about receiving interest-based ads from us. You can opt-out of certain interest-based ads that use our cookies by clicking here. You can also opt-out of receiving some third-party interest-based ads, or learn more about behavioral advertising, by visiting www.aboutads.info/choices or www.networkadvertising.org/choices. Please note that if you opt out of behavioral advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future.
	Blogs, Reviews and Forums
	Our Security Measures
	The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact us here.
	We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.
	Keeping Your Information
	We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
	When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.
	Children's Privacy
	Information for Visitors from California and Outside of the United States
	Privacy Rights for California Residents
	Right to Removal of Posted Information--California Minors
	Visitors from Outside of the United States
	Changes to this Privacy Policy
	How to Contact Us
	We always want to hear from our customers - especially with questions, comments or concerns about our privacy practices. Please don't hesitate to contact us here or in writing at:
	Attention: Legal Department
4 Copley Place
Boston, MA 02116
Terms of Use
Privacy & Security
Changes
Intellectual Property Rights
User-Generated Content
Social Media Tag Usage
Acceptable Use Policy
Order Acceptance
About Our Prices
Birch Lane Rewards Program
Links to Other Websites
Mobile Devices, SMS, and Mobile Applications
Notice to California Residents
Communications with Birch Lane
Indemnity
Disclaimer of Warranties
Limitation on Liability
Legal Disputes
Agreement to Binding Arbitration; Class Action Waiver
Mandatory Informal Dispute Resolution
Initiating Arbitration and Arbitration Rules
Arbitration Fees
Arbitrator Authority
Sole Exceptions to Arbitration
Jury Trial and Class Action Waiver
Special Additional Procedures for Mass Arbitration
Governing Law
Other
Termination
Right to Access
Outages
Jurisdictional Issues
General Information
Violations
Questions?
Birch Lane’s Copyright Policy
Notification of Alleged Copyright Infringement
- 	
- Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them; 	
- Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material; 	
- Your name, address, telephone number and email address (if available); 	
- The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner's behalf; 	
- A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and 	
- A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Counter Notification
- 	
- Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; 	
- A statement that you consent to the jurisdiction of the Federal District Court in which your address is located or in Boston, Massachusetts if your address is outside the United States; 	
- A statement that you will accept service of process from the party that filed the notification of alleged copyright infringement or the party's agent; 	
- Your name, address and telephone number; 	
- A statement that you swear under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, or that the material identified by the complaining party has been removed or disabled at the URL or web location and will no longer be shown or accessible; and 	
- Your physical or electronic signature.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Home Services
Last Updated: April 9, 2020
EXCEPT AS EXPRESSLY PROVIDED HEREIN, WAYFAIR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE HOME SERVICES OR THE PROS. YOU AGREE THAT ALL HOME SERVICES ARE PROVIDED TO YOU ON AN "AS-IS" AND "AS AVAILABLE" BASIS. IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT WAYFAIR SHALL HAVE NO LIABILITY IN CONNECTION WITH THE HOME SERVICES, THAT WAYFAIR IS NOT RESPONSIBLE OR LIABLE FOR THE CONDUCT OF ANY PRO, AND THAT WAYFAIR WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, DAMAGES, OR LOSSES OF ANY KIND ARISING FROM OR IN CONNECTION WITH THE HOME SERVICES.
Wayfair arranges for background checks on the Pros through third-party background check providers, or obtains contractual guarantees from Partners that Pros have been background checked. Regardless, you should exercise caution and common sense when interacting with Pros to protect your personal safety and property, just as you would when interacting with any person you do not know. You are responsible for verifying the identity of the Pro upon arrival. You are responsible for ensuring that the location where the Home Services are to be performed is safe and secure and that the Pro has free and clear access to such location.
You must be 18 years of age or older to purchase Home Services. You acknowledge and agree that you are solely responsible for your decisions relating to the Home Services. Either you or someone else 18 years of age or older authorized by you must be present at all times during the performance of the Home Services. You are responsible for inspecting the Home Services and signing any relevant forms. If you are not present during performance, the adult present must be authorized by you to inspect the Home Services and sign any required forms on your behalf. You agree that products assembled, installed or otherwise worked on or with by Pros (collectively, "Products") are for home use only and not for commercial applications or use. You are responsible for designating the location where Pros assemble, install, and otherwise work on or with the Products. Wayfair, the Partners, and the Pros make no recommendation, representation, or warranty regarding the use or location of the Products, including the surface on which they are installed. You have not relied on any statement made by any of the foregoing parties in determining the use or location of the Products. You are responsible for obtaining any required approvals, permissions, permits, and variances necessary related to the Home Services. You assume all risk, including any risk of relocation or removal, arising from the use or location of the Products. You will follow all instructions and warnings relating to the Products and will ensure that all persons who use the Products do the same.
You shall indemnify, defend, and hold harmless Wayfair, the Partners, and the Pros, and each of their owners, affiliates, parents, subsidiaries, successors, assigns, officers, directors, agents, employees, attorneys, insurers, and representatives (each an "Indemnified Party") from and against any and all claims, demands, causes of action, proceedings, losses, injury, damages, expenses, fines, penalties, and costs arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of this Home Services Section. You hereby waive, release, covenant not to sue, and forever discharge each Indemnified Party from any and all debts, demands, actions, causes of action, suits, covenants, contracts, agreements, promises, torts, damages, claims, demands, losses, and liabilities whatsoever of any name and nature, both in law and in equity, which you now have, ever had, or may in the future have against any Indemnified Party arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of, or failure to abide by, this Home Services Section.
Birch Lane Rewards Program Terms
Participating Sites
- 	
- Wayfair.com 	
- AllModern.com 	
- BirchLane.com 	
- JossandMain.com 	
- Perigold.com (currently participating in the Wayfair Card Benefits Program and Product Review Program, but not the ReferralProgram)
Membership Benefits
			 | Rewards | 		
Rewards Dollars Earned | 							 Members may earn a specified "Rewards Dollars" from 				
| 		
Redemption Period | 			Three months from the date on which Rewards-eligible purchase is made | 		
Membership Fee | 			None | 		
Wayfair Card Benefits Program
Referral Program
Business and Trade Referral Program
Product Reviews Program
Redemption of Rewards Dollars
Returns
Rewards Dollars Balance
Expiration
Non-Transferability and Non-Aggregation of Rewards Dollars
Birch Lane Gift Card Terms and Conditions
- 	
- Gift cards do not expire. 	
- Gift cards are valid in the country and currency in which they were purchased. Gift cards purchased on Wayfair.com, AllModern.com, BirchLane.com, JossandMain.com, or Perigold.com can be used interchangeably. Gift cards purchased on Wayfair.ca can only be redeemed on Wayfair.ca. Gift cards purchased on Wayfair.co.uk can only be redeemed on Wayfair.co.uk. Gift cards purchased on Wayfair.de can only be redeemed on Wayfair.de. 	
- Gift cards cannot be used to purchase gift cards. 	
- Gift cards are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law. 	
- Gift cards are not re-sellable, and gift card orders cannot be cancelled, updated or refunded. 	
- E-gift cards may not be redeemable for up to 4 hours on weekdays, and up to 12 hours on weekends. 	
- Use of the gift card is limited to the amount of funds held on the gift card. The full amount of each purchase, including taxes, will be deducted from the funds held on the gift card, up to the total funds available on the gift card. Any unused balance will be placed in the recipient's gift card account and is not transferable. If you make a purchase and there are insufficient funds held on the gift card to cover that purchase, you must pay the difference by a valid credit card or debit card. 	
- The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the purchaser. We are not responsible for and will not replace lost or stolen gift cards. Protect your gift card as if it were cash and safeguard the gift card from authorized use. 	
- Wayfair may provide gift card purchasers with information about the redemption status of gift cards. 	
- Wayfair reserves the right to change these Terms from time to time in its discretion. Such revised terms will be effective as to any gift cards purchased after the date said revised Terms are posted to the Wayfair websites. 	
- Resale of a gift card or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the gift card is a limited right, subject to these Terms and applicable law. We are not responsible for pricing, typographical, or other errors, in any offer and reserve the right to cancel any orders resulting from such errors. 	
- If we suspect any fraud or misuse in connection with a gift card, we reserve the right in our discretion to suspend or terminate use of the gift card. 	
- The consideration paid for the gift card, including any unredeemed balances, is the property of the Wayfair. 	
- We do not currently collect or maintain any personally identifiable information regarding the purchasers of the Cards. However, we reserve the right to obtain personal information about you in accordance with the privacy policy found here if such information is necessary to service the Card or respond to your inquiries or for other purposes. 	
- If any one or more of the covenants, agreements, provisions or terms of these Terms shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable from the remaining covenants, agreements, provisions or terms of these Terms shall in no way affect the validity or enforceability of the other provisions of these Terms. 	
- These Terms sets forth the entire understanding of the parties relating to the subject matter hereof, and all prior understandings, written or oral, are superseded by these Terms. All terms and conditions set forth herein are applicable to the extent permitted by law.
Effective April 1, 2022 to April 1, 2022
DownloadTable of Contents
Contents
- Privacy Policy
- Terms Of Use
- Birch Lane's Copyright Policy
- Home Services
- Birch Lane Rewards Program Terms
- Birch Lane Gift Card Terms and Conditions
- Becoming a Supplier
- Contact Us
- How Will My Order Ship?
- When Will My Order Arrive?
- Free Shipping?
- International Shipping
Privacy Policy
Scope of Application
Information We Collect and How We Use Your Information
- Your name and contact details (such as your email address, mailing address, phone number, and password)
- Additional profile information (such as date of birth, gender, location, and preferred language)
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
- Your financing information (such as social security number, date of birth, and income)
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
- Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
How we use information you give to us | Why we collect it |
Registration | We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order. |
Accept payment, fulfill orders, provide refunds | We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law. |
Application for financing solutions offered by financing providers | We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products. |
Sending you account information | We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them. |
To offer an improved user experience | We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. |
Analytics, training and quality assurance | We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring. |
Communication, marketing and advertising | We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. |
- Purchase history and saved items (such as what you bought and what you've placed in your cart or saved)
- Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
- Geo-location information (such as IP address, browser information or mobile GPS information)
- Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)
How we use information we automatically collect | Why we collect it |
To provide customer service and process returns | We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience. |
To offer an improved user experience | We use your log data and device information to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. |
To create and maintain a secure environment | We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you. |
Analytics, training and quality assurance | We may use automatically collected information to train our staff, perform internal analytics, detect and prevent fraud and improve our services and offerings. |
Communication, marketing and advertising | We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. |
- Your name and contact details (such as your email address, mailing address, phone number and password)
- Social media handles (such as your Twitter or Instagram handle)
- Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site and the App)
How we use information from third parties | Why we collect it |
Registration and profile | We will use information from third party services if you register with us using another service, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile. |
Communication, marketing and advertising | We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. |
Non-member referrals | We may obtain your information from a friend or other contact who wants to invite you to use the Site or App. We will use your information to facilitate your invitation and administer our referral program. |
To create and maintain a secure environment | We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. |
When We Share Your Information
- Wayfair Inc. subsidiaries and affiliates. Wayfair subsidiaries include CastleGate Logistics Inc. and SK Retail, Inc.
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
- Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.
Financing Providers
Our Cookie Policy
- Functionality cookies, which allow you to navigate the site and use our features.
- Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.
- Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.
- Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below.
You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).
We also use web beacons to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails, or similar. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages.
Direct Marketing and Behavioral Advertising
We may directly send you marketing communications and materials by email, postal mail and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you. You can stop receiving direct marketing messages from us at any time through your preferences here or by clicking any "unsubscribe" link in any marketing message you receive from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).
Please note that if you use more than one name or email address when communicating with Wayfair or using the Site of App, you may continue to receive communications from us to any name or email address not specified in your opt-out request.
We may also display tailored interest-based advertising on both Wayfair-owned and operated sites and unaffiliated sites. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain Wayfair content or ads, interacting with Wayfair tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.
We offer you choices about receiving interest-based ads from us. You can opt-out of certain interest-based ads that use our cookies by clicking here. You can also opt-out of receiving some third-party interest-based ads, or learn more about behavioral advertising, by visiting www.aboutads.info/choices or www.networkadvertising.org/choices. Please note that if you opt out of behavioral advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future.
Blogs, Reviews and Forums
Our Security Measures
The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact us here.
We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.
Keeping Your Information
We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.
Children's Privacy
Information for Visitors from California and Outside of the United States
Privacy Rights for California Residents
Right to Removal of Posted Information--California Minors
Visitors from Outside of the United States
Changes to this Privacy Policy
How to Contact Us
We always want to hear from our customers - especially with questions, comments or concerns about our privacy practices. Please don't hesitate to contact us here or in writing at:
Attention: Legal Department
4 Copley Place
Boston, MA 02116
Terms of Use
Privacy & Security
Changes
Intellectual Property Rights
User-Generated Content
Social Media Tag Usage
Acceptable Use Policy
Order Acceptance
About Our Prices
Birch Lane Rewards Program
Links to Other Websites
Mobile Devices, SMS, and Mobile Applications
Notice to California Residents
Communications with Birch Lane
Indemnity
Disclaimer of Warranties
Limitation on Liability
Legal Disputes
Agreement to Binding Arbitration; Class Action Waiver
Mandatory Informal Dispute Resolution
Initiating Arbitration and Arbitration Rules
Arbitration Fees
Arbitrator Authority
Sole Exceptions to Arbitration
Jury Trial and Class Action Waiver
Special Additional Procedures for Mass Arbitration
Governing Law
Other
Termination
Right to Access
Outages
Jurisdictional Issues
General Information
Violations
Questions?
Birch Lane’s Copyright Policy
Notification of Alleged Copyright Infringement
- Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them;
- Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material;
- Your name, address, telephone number and email address (if available);
- The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner's behalf;
- A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and
- A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Attn: Legal
4 Copley Place, Floor 7
Boston, MA 02116
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Counter Notification
- Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled;
- A statement that you consent to the jurisdiction of the Federal District Court in which your address is located or in Boston, Massachusetts if your address is outside the United States;
- A statement that you will accept service of process from the party that filed the notification of alleged copyright infringement or the party's agent;
- Your name, address and telephone number;
- A statement that you swear under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, or that the material identified by the complaining party has been removed or disabled at the URL or web location and will no longer be shown or accessible; and
- Your physical or electronic signature.
Attn: Legal
4 Copley Place, Floor 7
Boston, MA 02116
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Home Services
Last Updated: April 9, 2020
EXCEPT AS EXPRESSLY PROVIDED HEREIN, WAYFAIR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE HOME SERVICES OR THE PROS. YOU AGREE THAT ALL HOME SERVICES ARE PROVIDED TO YOU ON AN "AS-IS" AND "AS AVAILABLE" BASIS. IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT WAYFAIR SHALL HAVE NO LIABILITY IN CONNECTION WITH THE HOME SERVICES, THAT WAYFAIR IS NOT RESPONSIBLE OR LIABLE FOR THE CONDUCT OF ANY PRO, AND THAT WAYFAIR WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, DAMAGES, OR LOSSES OF ANY KIND ARISING FROM OR IN CONNECTION WITH THE HOME SERVICES.
Wayfair arranges for background checks on the Pros through third-party background check providers, or obtains contractual guarantees from Partners that Pros have been background checked. Regardless, you should exercise caution and common sense when interacting with Pros to protect your personal safety and property, just as you would when interacting with any person you do not know. You are responsible for verifying the identity of the Pro upon arrival. You are responsible for ensuring that the location where the Home Services are to be performed is safe and secure and that the Pro has free and clear access to such location.
You must be 18 years of age or older to purchase Home Services. You acknowledge and agree that you are solely responsible for your decisions relating to the Home Services. Either you or someone else 18 years of age or older authorized by you must be present at all times during the performance of the Home Services. You are responsible for inspecting the Home Services and signing any relevant forms. If you are not present during performance, the adult present must be authorized by you to inspect the Home Services and sign any required forms on your behalf. You agree that products assembled, installed or otherwise worked on or with by Pros (collectively, "Products") are for home use only and not for commercial applications or use. You are responsible for designating the location where Pros assemble, install, and otherwise work on or with the Products. Wayfair, the Partners, and the Pros make no recommendation, representation, or warranty regarding the use or location of the Products, including the surface on which they are installed. You have not relied on any statement made by any of the foregoing parties in determining the use or location of the Products. You are responsible for obtaining any required approvals, permissions, permits, and variances necessary related to the Home Services. You assume all risk, including any risk of relocation or removal, arising from the use or location of the Products. You will follow all instructions and warnings relating to the Products and will ensure that all persons who use the Products do the same.
You shall indemnify, defend, and hold harmless Wayfair, the Partners, and the Pros, and each of their owners, affiliates, parents, subsidiaries, successors, assigns, officers, directors, agents, employees, attorneys, insurers, and representatives (each an "Indemnified Party") from and against any and all claims, demands, causes of action, proceedings, losses, injury, damages, expenses, fines, penalties, and costs arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of this Home Services Section. You hereby waive, release, covenant not to sue, and forever discharge each Indemnified Party from any and all debts, demands, actions, causes of action, suits, covenants, contracts, agreements, promises, torts, damages, claims, demands, losses, and liabilities whatsoever of any name and nature, both in law and in equity, which you now have, ever had, or may in the future have against any Indemnified Party arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of, or failure to abide by, this Home Services Section.
Birch Lane Rewards Program Terms
Participating Sites
- Wayfair.com
- AllModern.com
- BirchLane.com
- JossandMain.com
- Perigold.com (currently participating in the Wayfair Card Benefits Program and Product Review Program, but not the ReferralProgram)
Membership Benefits
Rewards | |
Rewards Dollars Earned | Members may earn a specified "Rewards Dollars" from
|
Redemption Period | Three months from the date on which Rewards-eligible purchase is made |
Membership Fee | None |
Wayfair Card Benefits Program
Referral Program
Business and Trade Referral Program
Product Reviews Program
Redemption of Rewards Dollars
Returns
Rewards Dollars Balance
Expiration
Non-Transferability and Non-Aggregation of Rewards Dollars
Birch Lane Gift Card Terms and Conditions
- Gift cards do not expire.
- Gift cards are valid in the country and currency in which they were purchased. Gift cards purchased on Wayfair.com, AllModern.com, BirchLane.com, JossandMain.com, or Perigold.com can be used interchangeably. Gift cards purchased on Wayfair.ca can only be redeemed on Wayfair.ca. Gift cards purchased on Wayfair.co.uk can only be redeemed on Wayfair.co.uk. Gift cards purchased on Wayfair.de can only be redeemed on Wayfair.de.
- Gift cards cannot be used to purchase gift cards.
- Gift cards are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law.
- Gift cards are not re-sellable, and gift card orders cannot be cancelled, updated or refunded.
- E-gift cards may not be redeemable for up to 4 hours on weekdays, and up to 12 hours on weekends.
- Use of the gift card is limited to the amount of funds held on the gift card. The full amount of each purchase, including taxes, will be deducted from the funds held on the gift card, up to the total funds available on the gift card. Any unused balance will be placed in the recipient's gift card account and is not transferable. If you make a purchase and there are insufficient funds held on the gift card to cover that purchase, you must pay the difference by a valid credit card or debit card.
- The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the purchaser. We are not responsible for and will not replace lost or stolen gift cards. Protect your gift card as if it were cash and safeguard the gift card from authorized use.
- Wayfair may provide gift card purchasers with information about the redemption status of gift cards.
- Wayfair reserves the right to change these Terms from time to time in its discretion. Such revised terms will be effective as to any gift cards purchased after the date said revised Terms are posted to the Wayfair websites.
- Resale of a gift card or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the gift card is a limited right, subject to these Terms and applicable law. We are not responsible for pricing, typographical, or other errors, in any offer and reserve the right to cancel any orders resulting from such errors.
- If we suspect any fraud or misuse in connection with a gift card, we reserve the right in our discretion to suspend or terminate use of the gift card.
- The consideration paid for the gift card, including any unredeemed balances, is the property of the Wayfair.
- We do not currently collect or maintain any personally identifiable information regarding the purchasers of the Cards. However, we reserve the right to obtain personal information about you in accordance with the privacy policy found here if such information is necessary to service the Card or respond to your inquiries or for other purposes.
- If any one or more of the covenants, agreements, provisions or terms of these Terms shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable from the remaining covenants, agreements, provisions or terms of these Terms shall in no way affect the validity or enforceability of the other provisions of these Terms.
- These Terms sets forth the entire understanding of the parties relating to the subject matter hereof, and all prior understandings, written or oral, are superseded by these Terms. All terms and conditions set forth herein are applicable to the extent permitted by law.
Effective October 12, 2021 to April 1, 2022
DownloadTable of Contents
Contents
- 	
- Privacy Policy 	
- Terms Of Use 	
- Birch Lane's Copyright Policy 	
- Home Services 	
- Birch Lane Rewards Program Terms 	
- Birch Lane Gift Card Terms and Conditions 	
- Becoming a Supplier 	
- Contact Us 	
- How Will My Order Ship? 	
- When Will My Order Arrive? 	
- Free Shipping? 	
- International Shipping
Privacy Policy
Scope of Application
Information We Collect and How We Use Your Information
- 	
- Your name and contact details (such as your email address, mailing address, phone number, and password) 	
- Additional profile information (such as date of birth, gender, location, and preferred language) 	
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date) 	
- Your financing information (such as social security number, date of birth, and income) 	
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels) 	
- Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
How we use information you give to us | 			Why we collect it | 		
Registration | 			We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order. | 		
Accept payment, fulfill orders, provide refunds | 			We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law. | 		
Application for financing solutions offered by financing providers | 			We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products. | 		
Sending you account information | 			We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them. | 		
To offer an improved user experience | 			We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
Analytics, training and quality assurance | 			We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring. | 		
Communication, marketing and advertising | 			We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 		
- 	
- Purchase history and saved items (such as what you bought and what you've placed in your cart or saved) 	
- Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks) 	
- Geo-location information (such as IP address, browser information or mobile GPS information) 	
- Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)
How we use information we automatically collect | 			Why we collect it | 		
To provide customer service and process returns | 			We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience. | 		
To offer an improved user experience | 			We use your log data and device information to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
To create and maintain a secure environment | 			We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you. | 		
Analytics, training and quality assurance | 			We may use automatically collected information to train our staff, perform internal analytics, detect and prevent fraud and improve our services and offerings. | 		
Communication, marketing and advertising | 			We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. | 		
- 		
- Your name and contact details (such as your email address, mailing address, phone number and password) 		
- Social media handles (such as your Twitter or Instagram handle) 		
- Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site and the App) 	
How we use information from third parties | 				Why we collect it | 			
Registration and profile | 				We will use information from third party services if you register with us using another service, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile. | 			
Communication, marketing and advertising | 				We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 			
Non-member referrals | 				We may obtain your information from a friend or other contact who wants to invite you to use the Site or App. We will use your information to facilitate your invitation and administer our referral program. | 			
To create and maintain a secure environment | 				We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. | 			
When We Share Your Information
	- 		
- Wayfair Inc. subsidiaries and affiliates. Wayfair subsidiaries include CastleGate Logistics Inc. and SK Retail, Inc. 		
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies. 		
- Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners. 		
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings. 		
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims. 	
Financing Providers
	Our Cookie Policy
	- 		
- Functionality cookies, which allow you to navigate the site and use our features. 		
- Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners. 		
- Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you. 		
- Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below. 	
You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).
	We also use web beacons to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails, or similar. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages.
	Direct Marketing and Behavioral Advertising
	We may directly send you marketing communications and materials by email, postal mail and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you. You can stop receiving direct marketing messages from us at any time through your preferences here or by clicking any "unsubscribe" link in any marketing message you receive from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).
	Please note that if you use more than one name or email address when communicating with Wayfair or using the Site of App, you may continue to receive communications from us to any name or email address not specified in your opt-out request.
	We may also display tailored interest-based advertising on both Wayfair-owned and operated sites and unaffiliated sites. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain Wayfair content or ads, interacting with Wayfair tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.
	We offer you choices about receiving interest-based ads from us. You can opt-out of certain interest-based ads that use our cookies by clicking here. You can also opt-out of receiving some third-party interest-based ads, or learn more about behavioral advertising, by visiting www.aboutads.info/choices or www.networkadvertising.org/choices. Please note that if you opt out of behavioral advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future.
	Blogs, Reviews and Forums
	Our Security Measures
	The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact us here.
	We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.
	Keeping Your Information
	We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
	When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.
	Children's Privacy
	Information for Visitors from California and Outside of the United States
	Privacy Rights for California Residents
	Right to Removal of Posted Information--California Minors
	Visitors from Outside of the United States
	Changes to this Privacy Policy
	How to Contact Us
	We always want to hear from our customers - especially with questions, comments or concerns about our privacy practices. Please don't hesitate to contact us here or in writing at:
	Attention: Legal Department
4 Copley Place
Boston, MA 02116
Terms of Use
Privacy & Security
Changes
Intellectual Property Rights
User-Generated Content
Social Media Tag Usage
Acceptable Use Policy
Order Acceptance
About Our Prices
Birch Lane Rewards Program
Links to Other Websites
Mobile Devices, SMS, and Mobile Applications
Notice to California Residents
Communications with Birch Lane
Indemnity
Disclaimer of Warranties
Limitation on Liability
Legal Disputes
Agreement to Binding Arbitration
Sole Exceptions to Arbitration
Jury Trial and Class Action Waiver
Governing Law
Initiating Arbitration and Arbitration Rules
Arbitration Fees
Other
Termination
Right to Access
Outages
Jurisdictional Issues
General Information
Violations
Questions?
Birch Lane’s Copyright Policy
Notification of Alleged Copyright Infringement
- 	
- Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them; 	
- Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material; 	
- Your name, address, telephone number and email address (if available); 	
- The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner's behalf; 	
- A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and 	
- A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Counter Notification
- 	
- Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; 	
- A statement that you consent to the jurisdiction of the Federal District Court in which your address is located or in Boston, Massachusetts if your address is outside the United States; 	
- A statement that you will accept service of process from the party that filed the notification of alleged copyright infringement or the party's agent; 	
- Your name, address and telephone number; 	
- A statement that you swear under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, or that the material identified by the complaining party has been removed or disabled at the URL or web location and will no longer be shown or accessible; and 	
- Your physical or electronic signature.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Home Services
Last Updated: April 9, 2020
EXCEPT AS EXPRESSLY PROVIDED HEREIN, WAYFAIR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE HOME SERVICES OR THE PROS. YOU AGREE THAT ALL HOME SERVICES ARE PROVIDED TO YOU ON AN "AS-IS" AND "AS AVAILABLE" BASIS. IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT WAYFAIR SHALL HAVE NO LIABILITY IN CONNECTION WITH THE HOME SERVICES, THAT WAYFAIR IS NOT RESPONSIBLE OR LIABLE FOR THE CONDUCT OF ANY PRO, AND THAT WAYFAIR WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, DAMAGES, OR LOSSES OF ANY KIND ARISING FROM OR IN CONNECTION WITH THE HOME SERVICES.
Wayfair arranges for background checks on the Pros through third-party background check providers, or obtains contractual guarantees from Partners that Pros have been background checked. Regardless, you should exercise caution and common sense when interacting with Pros to protect your personal safety and property, just as you would when interacting with any person you do not know. You are responsible for verifying the identity of the Pro upon arrival. You are responsible for ensuring that the location where the Home Services are to be performed is safe and secure and that the Pro has free and clear access to such location.
You must be 18 years of age or older to purchase Home Services. You acknowledge and agree that you are solely responsible for your decisions relating to the Home Services. Either you or someone else 18 years of age or older authorized by you must be present at all times during the performance of the Home Services. You are responsible for inspecting the Home Services and signing any relevant forms. If you are not present during performance, the adult present must be authorized by you to inspect the Home Services and sign any required forms on your behalf. You agree that products assembled, installed or otherwise worked on or with by Pros (collectively, "Products") are for home use only and not for commercial applications or use. You are responsible for designating the location where Pros assemble, install, and otherwise work on or with the Products. Wayfair, the Partners, and the Pros make no recommendation, representation, or warranty regarding the use or location of the Products, including the surface on which they are installed. You have not relied on any statement made by any of the foregoing parties in determining the use or location of the Products. You are responsible for obtaining any required approvals, permissions, permits, and variances necessary related to the Home Services. You assume all risk, including any risk of relocation or removal, arising from the use or location of the Products. You will follow all instructions and warnings relating to the Products and will ensure that all persons who use the Products do the same.
You shall indemnify, defend, and hold harmless Wayfair, the Partners, and the Pros, and each of their owners, affiliates, parents, subsidiaries, successors, assigns, officers, directors, agents, employees, attorneys, insurers, and representatives (each an "Indemnified Party") from and against any and all claims, demands, causes of action, proceedings, losses, injury, damages, expenses, fines, penalties, and costs arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of this Home Services Section. You hereby waive, release, covenant not to sue, and forever discharge each Indemnified Party from any and all debts, demands, actions, causes of action, suits, covenants, contracts, agreements, promises, torts, damages, claims, demands, losses, and liabilities whatsoever of any name and nature, both in law and in equity, which you now have, ever had, or may in the future have against any Indemnified Party arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of, or failure to abide by, this Home Services Section.
Birch Lane Rewards Program Terms
Participating Sites
- 	
- Wayfair.com 	
- AllModern.com 	
- BirchLane.com 	
- JossandMain.com 	
- Perigold.com (currently participating in the Wayfair Card Benefits Program and Product Review Program, but not the ReferralProgram)
Membership Benefits
			 | Rewards | 		
Rewards Dollars Earned | 							 Members may earn a specified "Rewards Dollars" from 				
| 		
Redemption Period | 			Three months from the date on which Rewards-eligible purchase is made | 		
Membership Fee | 			None | 		
Wayfair Card Benefits Program
Referral Program
Business and Trade Referral Program
Product Reviews Program
Redemption of Rewards Dollars
Returns
Rewards Dollars Balance
Expiration
Non-Transferability and Non-Aggregation of Rewards Dollars
Birch Lane Gift Card Terms and Conditions
- 	
- Gift cards do not expire. 	
- Gift cards are valid in the country and currency in which they were purchased. Gift cards purchased on Wayfair.com, AllModern.com, BirchLane.com, JossandMain.com, or Perigold.com can be used interchangeably. Gift cards purchased on Wayfair.ca can only be redeemed on Wayfair.ca. Gift cards purchased on Wayfair.co.uk can only be redeemed on Wayfair.co.uk. Gift cards purchased on Wayfair.de can only be redeemed on Wayfair.de. 	
- Gift cards cannot be used to purchase gift cards. 	
- Gift cards are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law. 	
- Gift cards are not re-sellable, and gift card orders cannot be cancelled, updated or refunded. 	
- E-gift cards may not be redeemable for up to 4 hours on weekdays, and up to 12 hours on weekends. 	
- Use of the gift card is limited to the amount of funds held on the gift card. The full amount of each purchase, including taxes, will be deducted from the funds held on the gift card, up to the total funds available on the gift card. Any unused balance will be placed in the recipient's gift card account and is not transferable. If you make a purchase and there are insufficient funds held on the gift card to cover that purchase, you must pay the difference by a valid credit card or debit card. 	
- The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the purchaser. We are not responsible for and will not replace lost or stolen gift cards. Protect your gift card as if it were cash and safeguard the gift card from authorized use. 	
- Wayfair may provide gift card purchasers with information about the redemption status of gift cards. 	
- Wayfair reserves the right to change these Terms from time to time in its discretion. Such revised terms will be effective as to any gift cards purchased after the date said revised Terms are posted to the Wayfair websites. 	
- Resale of a gift card or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the gift card is a limited right, subject to these Terms and applicable law. We are not responsible for pricing, typographical, or other errors, in any offer and reserve the right to cancel any orders resulting from such errors. 	
- If we suspect any fraud or misuse in connection with a gift card, we reserve the right in our discretion to suspend or terminate use of the gift card. 	
- The consideration paid for the gift card, including any unredeemed balances, is the property of the Wayfair. 	
- We do not currently collect or maintain any personally identifiable information regarding the purchasers of the Cards. However, we reserve the right to obtain personal information about you in accordance with the privacy policy found here if such information is necessary to service the Card or respond to your inquiries or for other purposes. 	
- If any one or more of the covenants, agreements, provisions or terms of these Terms shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable from the remaining covenants, agreements, provisions or terms of these Terms shall in no way affect the validity or enforceability of the other provisions of these Terms. 	
- These Terms sets forth the entire understanding of the parties relating to the subject matter hereof, and all prior understandings, written or oral, are superseded by these Terms. All terms and conditions set forth herein are applicable to the extent permitted by law.
Effective March 26, 2021 to October 12, 2021
DownloadTable of Contents
Contents
- 	
- Privacy Policy 	
- Terms Of Use 	
- Birch Lane's Copyright Policy 	
- Home Services 	
- Birch Lane Rewards Program Terms 	
- Birch Lane Gift Card Terms and Conditions 	
- Becoming a Supplier 	
- Contact Us 	
- How Will My Order Ship? 	
- When Will My Order Arrive? 	
- Free Shipping? 	
- International Shipping
Privacy Policy
Scope of Application
Information We Collect and How We Use Your Information
- 	
- Your name and contact details (such as your email address, mailing address, phone number, and password) 	
- Additional profile information (such as date of birth, gender, location, and preferred language) 	
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date) 	
- Your financing information (such as social security number, date of birth, and income) 	
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels) 	
- Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
How we use information you give to us | 			Why we collect it | 		
Registration | 			We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order. | 		
Accept payment, fulfill orders, provide refunds | 			We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law. | 		
Application for financing solutions offered by financing providers | 			We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products. | 		
Sending you account information | 			We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them. | 		
To offer an improved user experience | 			We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
Analytics, training and quality assurance | 			We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring. | 		
Communication, marketing and advertising | 			We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 		
- 	
- Purchase history and saved items (such as what you bought and what you've placed in your cart or saved) 	
- Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks) 	
- Geo-location information (such as IP address, browser information or mobile GPS information) 	
- Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)
How we use information we automatically collect | 			Why we collect it | 		
To provide customer service and process returns | 			We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience. | 		
To offer an improved user experience | 			We use your log data and device information to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
To create and maintain a secure environment | 			We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you. | 		
Analytics, training and quality assurance | 			We may use automatically collected information to train our staff, perform internal analytics, detect and prevent fraud and improve our services and offerings. | 		
Communication, marketing and advertising | 			We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. | 		
- 		
- Your name and contact details (such as your email address, mailing address, phone number and password) 		
- Social media handles (such as your Twitter or Instagram handle) 		
- Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site and the App) 	
How we use information from third parties | 				Why we collect it | 			
Registration and profile | 				We will use information from third party services if you register with us using another service, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile. | 			
Communication, marketing and advertising | 				We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 			
Non-member referrals | 				We may obtain your information from a friend or other contact who wants to invite you to use the Site or App. We will use your information to facilitate your invitation and administer our referral program. | 			
To create and maintain a secure environment | 				We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. | 			
When We Share Your Information
	- 		
- Wayfair Inc. subsidiaries and affiliates. Wayfair subsidiaries include CastleGate Logistics Inc. and SK Retail, Inc. 		
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies. 		
- Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners. 		
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings. 		
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims. 	
Financing Providers
	Our Cookie Policy
	- 		
- Functionality cookies, which allow you to navigate the site and use our features. 		
- Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners. 		
- Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you. 		
- Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below. 	
You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).
	We also use web beacons to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails, or similar. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages.
	Direct Marketing and Behavioral Advertising
	We may directly send you marketing communications and materials by email, postal mail and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you. You can stop receiving direct marketing messages from us at any time through your preferences here or by clicking any "unsubscribe" link in any marketing message you receive from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).
	Please note that if you use more than one name or email address when communicating with Wayfair or using the Site of App, you may continue to receive communications from us to any name or email address not specified in your opt-out request.
	We may also display tailored interest-based advertising on both Wayfair-owned and operated sites and unaffiliated sites. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain Wayfair content or ads, interacting with Wayfair tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.
	We offer you choices about receiving interest-based ads from us. You can opt-out of certain interest-based ads that use our cookies by clicking here. You can also opt-out of receiving some third-party interest-based ads, or learn more about behavioral advertising, by visiting www.aboutads.info/choices or www.networkadvertising.org/choices. Please note that if you opt out of behavioral advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future.
	Blogs, Reviews and Forums
	Our Security Measures
	The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact us here.
	We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.
	Keeping Your Information
	We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
	When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.
	Children's Privacy
	Information for Visitors from California and Outside of the United States
	Privacy Rights for California Residents
	Right to Removal of Posted Information--California Minors
	Visitors from Outside of the United States
	Changes to this Privacy Policy
	How to Contact Us
	We always want to hear from our customers - especially with questions, comments or concerns about our privacy practices. Please don't hesitate to contact us here or in writing at:
	Attention: Legal Department
4 Copley Place
Boston, MA 02116
Terms of Use
Privacy & Security
Changes
Intellectual Property Rights
User-Generated Content
Social Media Tag Usage
Acceptable Use Policy
Order Acceptance
About Our Prices
Birch Lane Rewards Program
Links to Other Websites
Mobile Devices and Mobile Applications
Notice to California Residents
Communications with Birch Lane
Indemnity
Disclaimer of Warranties
Limitation on Liability
Legal Disputes
Agreement to Binding Arbitration
Sole Exceptions to Arbitration
Jury Trial and Class Action Waiver
Governing Law
Initiating Arbitration and Arbitration Rules
Arbitration Fees
Other
Termination
Right to Access
Outages
Jurisdictional Issues
General Information
Violations
Questions?
Birch Lane’s Copyright Policy
Notification of Alleged Copyright Infringement
- 	
- Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them; 	
- Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material; 	
- Your name, address, telephone number and email address (if available); 	
- The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner's behalf; 	
- A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and 	
- A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Counter Notification
- 	
- Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; 	
- A statement that you consent to the jurisdiction of the Federal District Court in which your address is located or in Boston, Massachusetts if your address is outside the United States; 	
- A statement that you will accept service of process from the party that filed the notification of alleged copyright infringement or the party's agent; 	
- Your name, address and telephone number; 	
- A statement that you swear under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, or that the material identified by the complaining party has been removed or disabled at the URL or web location and will no longer be shown or accessible; and 	
- Your physical or electronic signature.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Home Services
Last Updated: April 9, 2020
EXCEPT AS EXPRESSLY PROVIDED HEREIN, WAYFAIR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE HOME SERVICES OR THE PROS. YOU AGREE THAT ALL HOME SERVICES ARE PROVIDED TO YOU ON AN "AS-IS" AND "AS AVAILABLE" BASIS. IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT WAYFAIR SHALL HAVE NO LIABILITY IN CONNECTION WITH THE HOME SERVICES, THAT WAYFAIR IS NOT RESPONSIBLE OR LIABLE FOR THE CONDUCT OF ANY PRO, AND THAT WAYFAIR WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, DAMAGES, OR LOSSES OF ANY KIND ARISING FROM OR IN CONNECTION WITH THE HOME SERVICES.
Wayfair arranges for background checks on the Pros through third-party background check providers, or obtains contractual guarantees from Partners that Pros have been background checked. Regardless, you should exercise caution and common sense when interacting with Pros to protect your personal safety and property, just as you would when interacting with any person you do not know. You are responsible for verifying the identity of the Pro upon arrival. You are responsible for ensuring that the location where the Home Services are to be performed is safe and secure and that the Pro has free and clear access to such location.
You must be 18 years of age or older to purchase Home Services. You acknowledge and agree that you are solely responsible for your decisions relating to the Home Services. Either you or someone else 18 years of age or older authorized by you must be present at all times during the performance of the Home Services. You are responsible for inspecting the Home Services and signing any relevant forms. If you are not present during performance, the adult present must be authorized by you to inspect the Home Services and sign any required forms on your behalf. You agree that products assembled, installed or otherwise worked on or with by Pros (collectively, "Products") are for home use only and not for commercial applications or use. You are responsible for designating the location where Pros assemble, install, and otherwise work on or with the Products. Wayfair, the Partners, and the Pros make no recommendation, representation, or warranty regarding the use or location of the Products, including the surface on which they are installed. You have not relied on any statement made by any of the foregoing parties in determining the use or location of the Products. You are responsible for obtaining any required approvals, permissions, permits, and variances necessary related to the Home Services. You assume all risk, including any risk of relocation or removal, arising from the use or location of the Products. You will follow all instructions and warnings relating to the Products and will ensure that all persons who use the Products do the same.
You shall indemnify, defend, and hold harmless Wayfair, the Partners, and the Pros, and each of their owners, affiliates, parents, subsidiaries, successors, assigns, officers, directors, agents, employees, attorneys, insurers, and representatives (each an "Indemnified Party") from and against any and all claims, demands, causes of action, proceedings, losses, injury, damages, expenses, fines, penalties, and costs arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of this Home Services Section. You hereby waive, release, covenant not to sue, and forever discharge each Indemnified Party from any and all debts, demands, actions, causes of action, suits, covenants, contracts, agreements, promises, torts, damages, claims, demands, losses, and liabilities whatsoever of any name and nature, both in law and in equity, which you now have, ever had, or may in the future have against any Indemnified Party arising from or in connection with (i) the use and/or location of the Products; and (ii) your breach or violation of, or failure to abide by, this Home Services Section.
Birch Lane Rewards Program Terms
Participating Sites
- 	
- Wayfair.com 	
- AllModern.com 	
- BirchLane.com 	
- JossandMain.com 	
- Perigold.com (currently participating in the Wayfair Card Benefits Program and Product Review Program, but not the ReferralProgram)
Membership Benefits
			 | Rewards | 		
Rewards Dollars Earned | 							 Members may earn a specified "Rewards Dollars" from 				
| 		
Redemption Period | 			Three months from the date on which Rewards-eligible purchase is made | 		
Membership Fee | 			None | 		
Wayfair Card Benefits Program
Referral Program
Business and Trade Referral Program
Product Reviews Program
Redemption of Rewards Dollars
Returns
Rewards Dollars Balance
Expiration
Non-Transferability and Non-Aggregation of Rewards Dollars
Birch Lane Gift Card Terms and Conditions
- 	
- Gift cards do not expire. 	
- Gift cards are valid in the country and currency in which they were purchased. Gift cards purchased on Wayfair.com, AllModern.com, BirchLane.com, JossandMain.com, or Perigold.com can be used interchangeably. Gift cards purchased on Wayfair.ca can only be redeemed on Wayfair.ca. Gift cards purchased on Wayfair.co.uk can only be redeemed on Wayfair.co.uk. Gift cards purchased on Wayfair.de can only be redeemed on Wayfair.de. 	
- Gift cards cannot be used to purchase gift cards. 	
- Gift cards are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law. 	
- Gift cards are not re-sellable, and gift card orders cannot be cancelled, updated or refunded. 	
- E-gift cards may not be redeemable for up to 4 hours on weekdays, and up to 12 hours on weekends. 	
- Use of the gift card is limited to the amount of funds held on the gift card. The full amount of each purchase, including taxes, will be deducted from the funds held on the gift card, up to the total funds available on the gift card. Any unused balance will be placed in the recipient's gift card account and is not transferable. If you make a purchase and there are insufficient funds held on the gift card to cover that purchase, you must pay the difference by a valid credit card or debit card. 	
- The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the purchaser. We are not responsible for and will not replace lost or stolen gift cards. Protect your gift card as if it were cash and safeguard the gift card from authorized use. 	
- Wayfair may provide gift card purchasers with information about the redemption status of gift cards. 	
- Wayfair reserves the right to change these Terms from time to time in its discretion. Such revised terms will be effective as to any gift cards purchased after the date said revised Terms are posted to the Wayfair websites. 	
- Resale of a gift card or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the gift card is a limited right, subject to these Terms and applicable law. We are not responsible for pricing, typographical, or other errors, in any offer and reserve the right to cancel any orders resulting from such errors. 	
- If we suspect any fraud or misuse in connection with a gift card, we reserve the right in our discretion to suspend or terminate use of the gift card. 	
- The consideration paid for the gift card, including any unredeemed balances, is the property of the Wayfair. 	
- We do not currently collect or maintain any personally identifiable information regarding the purchasers of the Cards. However, we reserve the right to obtain personal information about you in accordance with the privacy policy found here if such information is necessary to service the Card or respond to your inquiries or for other purposes. 	
- If any one or more of the covenants, agreements, provisions or terms of these Terms shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable from the remaining covenants, agreements, provisions or terms of these Terms shall in no way affect the validity or enforceability of the other provisions of these Terms. 	
- These Terms sets forth the entire understanding of the parties relating to the subject matter hereof, and all prior understandings, written or oral, are superseded by these Terms. All terms and conditions set forth herein are applicable to the extent permitted by law.
Effective March 2, 2021 to March 26, 2021
DownloadTable of Contents
Contents
- 	
- Privacy Policy 	
- Terms Of Use 	
- Birch Lane's Copyright Policy 	
- Home Services 	
- MyWay Program Terms 	
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Privacy Policy
Scope of Application
Information We Collect and How We Use Your Information
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- Your name and contact details (such as your email address, mailing address, phone number, and password) 	
- Additional profile information (such as date of birth, gender, location, and preferred language) 	
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date) 	
- Your financing information (such as social security number, date of birth, and income) 	
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels) 	
- Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
How we use information you give to us | 			Why we collect it | 		
Registration | 			We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order. | 		
Accept payment, fulfill orders, provide refunds | 			We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law. | 		
Application for financing solutions offered by financing providers | 			We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products. | 		
Sending you account information | 			We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them. | 		
To offer an improved user experience | 			We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
Analytics, training and quality assurance | 			We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring. | 		
Communication, marketing and advertising | 			We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 		
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- Purchase history and saved items (such as what you bought and what you've placed in your cart or saved) 	
- Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks) 	
- Geo-location information (such as IP address, browser information or mobile GPS information) 	
- Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)
How we use information we automatically collect | 			Why we collect it | 		
To provide customer service and process returns | 			We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience. | 		
To offer an improved user experience | 			We use your log data and device information to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. | 		
To create and maintain a secure environment | 			We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you. | 		
Analytics, training and quality assurance | 			We may use automatically collected information to train our staff, perform internal analytics, detect and prevent fraud and improve our services and offerings. | 		
Communication, marketing and advertising | 			We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. | 		
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- Your name and contact details (such as your email address, mailing address, phone number and password) 		
- Social media handles (such as your Twitter or Instagram handle) 		
- Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site and the App) 	
How we use information from third parties | 				Why we collect it | 			
Registration and profile | 				We will use information from third party services if you register with us using another service, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile. | 			
Communication, marketing and advertising | 				We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. | 			
Non-member referrals | 				We may obtain your information from a friend or other contact who wants to invite you to use the Site or App. We will use your information to facilitate your invitation and administer our referral program. | 			
To create and maintain a secure environment | 				We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. | 			
When We Share Your Information
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- Wayfair Inc. subsidiaries and affiliates. Wayfair subsidiaries include CastleGate Logistics Inc. and SK Retail, Inc. 		
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies. 		
- Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners. 		
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings. 		
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims. 	
Financing Providers
	Our Cookie Policy
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- Functionality cookies, which allow you to navigate the site and use our features. 		
- Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners. 		
- Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you. 		
- Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below. 	
You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).
	We also use web beacons to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails, or similar. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages.
	Direct Marketing and Behavioral Advertising
	We may directly send you marketing communications and materials by email, postal mail and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you. You can stop receiving direct marketing messages from us at any time through your preferences here or by clicking any "unsubscribe" link in any marketing message you receive from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).
	Please note that if you use more than one name or email address when communicating with Wayfair or using the Site of App, you may continue to receive communications from us to any name or email address not specified in your opt-out request.
	We may also display tailored interest-based advertising on both Wayfair-owned and operated sites and unaffiliated sites. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain Wayfair content or ads, interacting with Wayfair tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.
	We offer you choices about receiving interest-based ads from us. You can opt-out of certain interest-based ads that use our cookies by clicking here. You can also opt-out of receiving some third-party interest-based ads, or learn more about behavioral advertising, by visiting www.aboutads.info/choices or www.networkadvertising.org/choices. Please note that if you opt out of behavioral advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future.
	Blogs, Reviews and Forums
	Our Security Measures
	The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact us here.
	We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.
	Keeping Your Information
	We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
	When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.
	Children's Privacy
	Information for Visitors from California and Outside of the United States
	Privacy Rights for California Residents
	Right to Removal of Posted Information--California Minors
	Visitors from Outside of the United States
	Changes to this Privacy Policy
	How to Contact Us
	We always want to hear from our customers - especially with questions, comments or concerns about our privacy practices. Please don't hesitate to contact us here or in writing at:
	Attention: Legal Department
4 Copley Place
Boston, MA 02116
Terms of Use
Privacy & Security
Changes
Intellectual Property Rights
User-Generated Content
Social Media Tag Usage
Acceptable Use Policy
Order Acceptance
About Our Prices
Birch Lane Rewards Program
Links to Other Websites
Mobile Devices and Mobile Applications
Notice to California Residents
Communications with Birch Lane
Indemnity
Disclaimer of Warranties
Limitation on Liability
Legal Disputes
Agreement to Binding Arbitration
Sole Exceptions to Arbitration
Jury Trial and Class Action Waiver
Governing Law
Initiating Arbitration and Arbitration Rules
Arbitration Fees
Other
Termination
Right to Access
Outages
Jurisdictional Issues
General Information
Violations
Questions?
Birch Lane’s Copyright Policy
Notification of Alleged Copyright Infringement
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- Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them; 	
- Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material; 	
- Your name, address, telephone number and email address (if available); 	
- The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner's behalf; 	
- A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and 	
- A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")
Counter Notification
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- Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; 	
- A statement that you consent to the jurisdiction of the Federal District Court in which your address is located or in Boston, Massachusetts if your address is outside the United States; 	
- A statement that you will accept service of process from the party that filed the notification of alleged copyright infringement or the party's agent; 	
- Your name, address and telephone number; 	
- A statement that you swear under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, or that the material identified by the complaining party has been removed or disabled at the URL or web location and will no longer be shown or accessible; and 	
- Your physical or electronic signature.
Attn: Legal	
4 Copley Place, Floor 7	
Boston, MA 02116	
Email: legal@wayfair.com (please reference "Birch Lane DMCA Notice")